Support &
account deletion.

Help with Cool Girl Wears

Cool Girl Wears is operated by Sienna Louise Espie, trading as COOL GIRL WEARS, ABN 63 197 945 813. For anything that is not account deletion, use Contact Support in the app, or email hello@coolgirlwears.app.

We will never ask you to send us your sign-in verification code or your Apple Account password. Do not email identity documents unless we have explained why they are genuinely needed and given you a secure way to send them.

Signing in

Use the email address connected to your CGW account and enter the code sent to that address. If the code does not arrive, check the email address and your spam folder, then use the app’s Send it again option. If you still need help, contact support without forwarding a live code.

Your saved articles and posts are connected to your account. If something looks missing, check that you are signed in to the same CGW account. Deleting and recreating an account will not restore deleted saved content.

Deleting your account

To permanently delete your CGW account:

1. Sign in and open Profile.
2. Choose Delete account.
3. Choose Send verification code and enter the fresh code sent to your account email.
4. Read the deletion notice, type DELETE and choose Delete my account permanently.
5. Wait for the result. If the app offers Check deletion again, use it to check or finish the same request rather than starting a different account.

Completed permanent account deletion cannot be undone. Removing the app from your phone or signing out is not the same as deleting your account.

What deletion removes

Deleting your account removes your CGW sign-in account and the cloud information your account owns: your profile, preferences, saved content and private profile photo. The app then clears its account-owned local information on the device used to complete the request.

Published editorial content remains available because it is shared content, not your private account record. External retailers manage their own accounts and purchases; deleting CGW does not delete those records.

How long it takes, and what may remain

Your account, profile, preferences, saved content and profile photo are removed as soon as the deletion completes in the app, usually within a minute. Copies in our database backups expire within about 7 days, after which no copy of your account data remains, except as described below.

A limited record of the deletion request remains so we can recover an interrupted request and show that it was handled. It contains a one-way account hash, a request identifier, the outcome and timestamps, not your email address. If optional product analytics existed for your account and its removal is still being checked, the app tells you that separately; we do not describe pending work as complete.

If cloud deletion succeeds but the app reports that local cleanup did not finish, follow the on-screen instructions to clear the app’s data before another person uses the device. Other devices and backups may need separate attention. Contact us if you need help.

If you cannot access your email

Email hello@coolgirlwears.app and explain the problem. We may need proportionate verification before acting on an account. Contacting support is an alternative if you cannot access your account, not an extra step in the normal in-app deletion flow.

Privacy, content and retailer questions

For a privacy request or complaint, see our Privacy Policy and contact us mentioning Privacy request.

To report an incorrect credit, disputed image, broken link or content-rights concern, include the article or post link.

For payments, delivery, returns or refunds on an external purchase, contact the retailer named on your order. Tell us separately if the Cool Girl Wears link or description itself looks wrong.